Shipping policy
Shipping destinations
We currently ship within Australia only. If you require international shipping, please contact us before placing your order.
Processing times
Orders are typically processed within [2–4] business days after payment is received. Custom or made‑to‑order items may require additional production time; any extended lead times will be noted on the product page.
Shipping methods and costs
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Standard shipping: [carrier], estimated delivery [3–7] business days.
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Express shipping: [carrier], estimated delivery [1–3] business days.
Shipping rates are calculated at checkout based on your order value, weight and location. Promotional offers such as “Free express shipping over $500” may apply from time to time and will be clearly displayed.
Order tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details, where available.
Delays and lost parcels
Delivery timeframes are estimates only. Delays caused by carriers, public holidays, weather or other factors outside our control are not our responsibility, but we will assist where possible in locating delayed parcels.
If your parcel is lost or significantly delayed, contact us within days of the estimated delivery date and we will work with the carrier to investigate.