Privacy policy

Timber Plates (“we”, “us”, “our”) operates the website timberplates.com.au and is committed to protecting your privacy. This Privacy Policy explains how we collect, use and share your personal information when you visit or make a purchase from our store.

Information we collect

Contact details such as name, email address, billing and shipping address, and phone number.
Order and payment information (processed securely by our payment providers; we do not store full card details).
Account information such as login details if you create an account.
Usage data including IP address, browser type, pages viewed and interactions collected via cookies and similar technologies.

How we use your information

To process and deliver your orders, including payment, shipping and customer support.
To communicate with you about your order, account or enquiries.
To send marketing emails where you have opted in (you can unsubscribe at any time).
To improve and secure our website, products and services, including analytics and fraud prevention.

Sharing your information

We share your information with trusted third parties only as necessary, for example:

Shopify as our ecommerce platform.
Payment gateways, shipping and fulfilment partners.
Analytics and marketing tools (such as Google Analytics, Meta, Pinterest) in accordance with their privacy policies.

We do not sell your personal information.

Cookies

We use cookies and similar technologies to enable core site functionality, remember your preferences and analyse traffic. You can control cookies through your browser settings, but some features may not function correctly if you disable them.

Your rights

Depending on the law that applies, you may request access to, correction of, or deletion of your personal information, or opt out of marketing communications. To exercise these rights, contact us at [your contact email].