Refund policy

We want you to love your Timber Plates purchase. If something isn’t right, please review the policy below.

Change of mind returns

• We accept change‑of‑mind returns within days of delivery.

• Items must be unused, uninstalled, in original condition and packaging, with proof of purchase.

• Custom or made‑to‑order items may not be eligible for change‑of‑mind returns; check the product page.

To start a return, contact us at [support@timberplates.com.au] with your order number and details.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be processed to your original payment method within [5–10] business days. Shipping charges are non‑refundable unless the item is faulty or we made an error.

Return shipping costs

• For change‑of‑mind returns, you are responsible for return shipping costs.

• For faulty, damaged or incorrect items, we will cover reasonable return shipping or provide a prepaid label.

Damaged or faulty items

If your item arrives damaged or appears faulty, please contact us within days of delivery with photos and a description. Where a defect is confirmed, we will offer a repair, replacement or refund in accordance with Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.